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Consulting & Support

We support you before and after your purchasing! PrintoLUX always at your side.

Individual & Personal

In order to ensure the optimum use of the PrintoLUX® process in your company, we offer you the option of on-site consultation. And than "sell and go" is not the attitude of PrintoLUX therefore we are at your disposal after the purchase with our PrintoLUX support: on site or via remote maintenance  at any time!

On-site customer service

For specialised consultation, satisfaction, and personal care.

Our most important indicator of quality is the satisfaction of our customers. This is why we give you the opportunity of having our staff visit you personally at your own premises.


Thanks to an on-site analysis of the practical application of PrintoLUX®, we can help you to optimise your processes even further. This service has proven extremely popular with our customers to date. You too can take advantage of this service  simply contact us to arrange an appointment.

PrintoLUX telephone support

We assist you with advice and action: Customer satisfaction is our top priority.

In the area of industrial labelling any device downtime means added costs. Quick assistance with problems is therefore very important. Our free telephone support together with remote maintenance via the Internet offers the opportunity of quick help. Most problems can be solved this way.

We use TeamViewer software. Upon request, we will send you an email with the software that you will need to install on your computer, or you can join an online Netviewer support session by clicking the link below and entering the number given by one of our customer support team.

https://get.teamviewer.com/printolux

TeamViewer also has a module incorporating webcam capabilities. This enables customers to show us various things directly on the system, or vice versa. We use the "Logitech Quickcam Pro 9000" webcam.

andre-candela-1
André Candela
Manufacturing & Service Technician
How can I support you?
I am at your disposal.
 
Phone: +49 (0)6233-6000-905
 

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Learn more about the applications of the PrintoLUX® process.

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