Step 1: assessing the situation
In the first maintenance step we check whether we need to carry out repairs in addition to maintenance work.
Step 2: replacing wearing parts
Step 3: checking the function
After having completed maintenance and repair measures we then test the system. In this process, the maintenance team particularly focusses on the presentation quality and perfect colour printing. Labelling systems are then safely packed for transport before they are shipped back to customers.
Step 4: documentation
The quality of completed work is then illustrated by comprehensive standard print motifs on PrintoLUX®-certified materials. We then thoroughly analyse these test prints. If there are any irregularities, we quickly find and eliminate any
sources of errors.
We recommend regular maintenance to maintain the functional reliability of your PrintoLUX® system. You can apply the following rule in this context: if your device is in use for more than four hours a day, we recommend having it serviced every six months as part of a maintenance contract (once a year with the PrintoLUX®-FB-20/400-STONE system). If you use the unit for under four hours a day, we recommend you regularly check the maintenance counter and have maintenance carried out once the counter reaches a certain value.
A detailed description of how you use the PrintoLUX® system also has a positive effect on maintenance times (frequency of use, downtime periods, use of colours, use of materials, etc.).
If you let us know whether your PrintoLUX® system is showing any signs of reduced output or faults (even only sporadically), you facilitate targeted and fast access to sources of faults.
You can easily avoid downtimes by accurately planning maintenance based on your demands (holiday periods; other times during which the PrintoLUX® system is not used).
By concluding maintenance contracts all contractual customers have access to a chargeable replacement device during the maintenance period.
It goes without saying that our maintenance range also fully applies to customers who refrain from signing a contract. Not having signed a maintenance contract will have no influence on the quality and reliability of our work.
We will only carry out the work after having received a corresponding customer order.
This is the matching option if you have identified a fault in your labelling system and would like us to carry out repairs without having the system serviced at the same time. We are also happy to provide this service.