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    Sustainable partnerships require going the extra mile for one's customers with pleasure.

    Support in case of malfunctions

    In the event of technical faults or questions concerning the application of the process, we will of course be at your side.

    Our service technicians currently solve 99.7 % of all support requests by telephone, remote maintenance software and video link. If we reach our limits in this respect, faults can also be rectified directly on site.

    In addition, our support videos offer a lot of information on the application and on how to deal with technical faults.

    We would be happy to provide you with broad information on the subject of support in a meeting without obligation.

    Do you currently have a support need?

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    Urgent need for support?

    With service package, you can reach our technical service from Mon.-Fri. between 07.00 and 17.00 by calling +49 6233-6000-905. Please have your ten-digit support number ready.

    Without Service package you can reach our technical service from Mon.-Fri. between 07.00 and 17.00 by calling +49 900-1000-248 (1.24 €/ min.).

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